Refund Policy

Overview

This refund policy explains how ArchOne AI handles refunds, failed generations, duplicate charges, billing errors, credits, and subscriptions.

Last updated: September 14, 2026.

ArchOne AI is a digital AI design visualization service. AI generation may create processing costs as soon as a request starts.

Confirmed technical generation failures automatically return the affected credits. Completed results are not refundable solely because the style, composition, or design direction is not preferred.

When We May Review a Refund or Credit Request

Please contact us if one of these issues happens:

• credits were charged but no generation task was created;
• a generation failed because of a service error or provider error;
• you were charged more than once for the same purchase;
• your payment succeeded but credits or plan access did not appear in your account;
• a billing error affected your order, renewal, or subscription.

When the system confirms that a generation was not submitted, failed technically, or completed without a usable image, the affected credits are automatically returned. Some provider failures may remain pending while ArchOne AI confirms whether processing occurred. If a credit return remains pending or does not appear correctly, contact us for review.

For duplicate charges, missing plan access, subscription errors, or other payment issues, we may fix the billing issue or approve a payment refund where appropriate.

When Refunds Are Usually Not Available

Refunds are usually not available when:

• credits were already used for a successful generation;
• the result was generated but you do not like the style, composition, or design direction;
• the output needs design review, prompt refinement, or another iteration;
• you changed your mind after using credits or plan features;
• you forgot to cancel a subscription before renewal;
• your request is made outside the review period below.

AI design outputs can vary. A result that needs refinement is not always treated as a failed generation.

Unused Credits, Partial Use, and Subscription Charges

One-time credit packs may be eligible for a full refund if the request is submitted within 7 days of purchase and none of the credits from that pack have been used. Once any credits from the pack have been used, the purchase is not eligible for a full or partial refund, except where required by law or where ArchOne AI confirms a billing or service error.

Initial subscription charges and renewal charges may be eligible for a refund if the request is submitted within 7 days of the charge and no subscription credits or paid plan features associated with that charge have been used. Once included credits or paid features have been used, the charge is normally not refundable.

Free trial, bonus, reward, and promotional credits have no cash value and are not refundable or exchangeable for money. Credits returned after a confirmed technical generation failure are not treated as successful use.

These rules do not limit any non-waivable rights under applicable law.

Review Period

Please send refund or credit review requests within 7 days of the purchase, renewal, failed generation, duplicate charge, or billing issue.

Requests sent after 7 days may be harder to verify and may not be eligible for a refund or credit restoration.

Subscriptions and Cancellations

You can cancel a subscription according to the rules shown at checkout, in your account, or on the pricing page.

Canceling a subscription stops future renewals. It does not automatically refund past charges.

If a renewal charge looks incorrect, please contact us within 7 days so we can review it.

How to Request a Review

To request a refund or credit review, contact us at support@archoneai.com.

Please include:

• your account email;
• order number or payment reference if available;
• purchase or generation date;
• the related task, page, or feature;
• a short description of what happened.

Clear details help us review the issue faster.

Processing

Approved refunds are usually sent back to the original payment method.

Payment providers and banks may take 5-10 business days to show the refund.

Payment processing fees may not always be refundable. If a payment provider charges a non-refundable processing fee, that amount may be deducted from the refund where allowed by law.

Abuse and Fair Use

This policy is meant to help with real billing issues, failed generations, and service errors.

It is not meant to provide free use of paid AI generations.

ArchOne AI may decline refund or credit requests that appear abusive, repeated, misleading, or inconsistent with this policy.

For terms governing use of ArchOne AI and information about how we handle personal data, please review the Terms of Service and Privacy Policy.

Contact

If you have questions about this refund policy, contact us at support@archoneai.com.